Collect Worldwide/David A. Hays,
PLC provide a variety of professional
commercial debt recovery-related services to
companies worldwide. These services include:
Through our
network of highly qualified, trained and
experienced collectors, Collect
Worldwide/David A. Hays, PLC are able to
immediately make a positive impact on the
debt recovery situation. Debtor companies
that are placed with us are contacted within
24 hours of the time of the placement, most
of them within the same day, depending on
world time zones.
Every effort is made to match a
collector with specific capabilities to the
account placed, taking into account such
factors as the country and language of the
debtor company; cultural factors that may be
utilized by the collector to maximize
chances that the account can be collected,
and the experience and success rate of such
collector in that country and in similar
past assignments.
All collectors employed are
seasoned and experienced veteran
professionals in the international debt
recovery collection field.
Where the specific language of the
debtor company is not one spoken by our
collectors, professional translation
services are employed, which make the
language “barrier” a non-factor.
Collectors are trained to
immediately get to the person in the debtor
company who has the authority to resolve the
debt problem- the qualified
“Decision-Maker”. The collector is trained
to then probe for answers as to why the debt
remains unpaid- whether it be a problem or
dispute with the product/service’; cash-flow
problems being experienced by the debtor
company; poor or incomplete internal records
on the part of he debtor (or the Client),
including Purchase Orders or Proofs of
delivery); or any other of a myriad of other
factors or reasons causing the debt not to
be
paid.
Depending on the reason for the
non-payment, the collector then works to
remove the reason for non-payment, or to
secure a promise for payment that takes into
consideration that specific reason. The
collector checks the debtor’s stated reasons
for non-payment for validity. The collector
is trained to consistently work with the
debtor to resolve the problem; secure a
promise of payment from the debtor, and
ensure that the debtor company honors such
promise.
At times, the client and the debtor
have been speaking “PAST”, rather than “TO”
each other regarding the unpaid debt.
Positions may have become hardened, and
sensitivities injured. Our collectors are
trained to recognize this situation, and act
as mediators in getting the parties to once
again speak to the specific issue of the
unpaid debt and the reasons for it. Or
collectors have access to legal counsel with
the law firm, who can advise the collectors
on any legal issues or questions that are
impacting the recovery of the unpaid debt.
The collector and the law firm acts as a
mediator in resolving both the legal and
non-legal questions and issues affecting the
payment of the debt, toward the goal of
securing payment of the debt.
Many times, the goal of the
client will be not only to get the unpaid
debt recovered, but do so in a way that is
as non-abrasive to the debtor company as is
possible. This may arise because the Client
still wants to do business with the debtor;
or because the Client and the debtor have
mutual personal or business/industry
contacts or affiliations that the Client
does now ant to disrupt, or for other
reasons. The “Audit” approach is the
method by which 1. the unpaid money is
recovered, while at the same time 2. the
Debtor is presented with the
least-aggressive debt recovery methods
possible consistent with successfully
collecting the debt.
The law firm’s collectors are
trained under this approach, to characterize
the debt recovery assignment as one in which
the Client company has retained us in a
“quasi-“audit” function- to find out if
there are any problems with the product or
service supplied; to resolve any such
problems, and to secure from the debtor the
date for payment of the unpaid invoice(s)-
all done in a spirit of congeniality and
cooperation.
The goal of this approach is to
recover the unpaid debt, while at the same
time preserving the relationship between the
Client and the debtor. If it becomes clear
that these twin goals cannot be
simultaneously achieved, by reason of the
debtor refusing to respond to a “soft”
approach, the Client retains the option at
any time to direct us to drop the “soft”
approach and pursue a more-strenuous
strategy.
Many times, debtors will cite or
use cash-flow problems as their reason for
non-payment of our Client’s invoices.
Sometimes these claims are legitimate-
sometimes they are bogus. Collectors are
trained in a variety of methods to determine
as accurately and as quickly as possible
whether the debtor company’s claims of cash
flow problems are legitimate or not, and to
tailor and predicate the subsequent debt
recovery efforts according to the results of
that determination. If a debtor company is
still in business, but no longer purchasing
goods or services from our client, the
debtor company is undoubtedly purchasing the
good and services from another supplier.
Information on the debtor company
uncovered as a result of the Asset/Liability
Investigation may include bank
relationships; supplier relationships and
other debtor company creditors; pendant
contracts with private or governmental
entities; actual operating results and
financial statements for the debtor company;
and many other and different types on
information- some or all of which may
ultimately prove to be the information which
leads to the successful recovery of the
unpaid debt.
LEGAL
REFERRAL SERVICES
Not all accounts are collected
without legal action. Where the legal issues
remain in dispute, and the parties cannot
arrive at a resolution themselves, it may be
necessary to involve a court of law. This is
NOT a desired result, particularly in
international debt recovery situations,
where the particulars and costs of brining a
lawsuit in a foreign country may be somewhat
of an unknown. We make every effort to
collect every account WITHOUT having to
resort to legal action. But, again, not all
accounts are collected without legal action.
If legal action becomes necessary,
Collect World Wide/David A. Hays, PLC will
explain to you why that is the case.
Generally it is because the debtor has
refused to “come to the table” with any type
of reasonable proposal or resolution of the
problem. In such case, we will make an
internal assessment of the likelihood of a
resolution of a lawsuit in our Client’s
favor. If we feel legal action is justified,
we will make that recommendation to our
client, along with an estimate of what the
out-of-pocket costs would be to pursue such
a lawsuit. If the client wishes to proceed
with a lawsuit, we will make a best-efforts
attempt to find an attorney or law firm in
the debtor’s country take the lawsuit on a
contingency basis.
In all cases, the client is has the
last and final decision on whether a lawsuit
is initiated.
While Collect World Wide /David A.
Hays, PLC has unequalled qualifications and
successful experience in the arena of
INTERNATIONAL debt recovery, those same
qualifications and experience are likewise
well-suited to the successful recovery of
delinquent debt here in the United States-
and we do recover domestic commercial debt
for our clients nation-wide and with great
success. Ask you
Sometimes, a company’s internal
procedures or processes operate to
contribute to higher-than-desired debt
write-offs, or to situation where the debts
become delinquent in the first place.
Examples of this are credit-granting
policies or procedures that may not have
been reviewed in some time, and which may
not be optimal in today’s market and
business environment. Our representatives
have the ability to consult with our
Clients’ credit department and personnel,
and make positive recommendations on how the
internal processes and procedures might be
revisited, and amended to reduce credit
risk, optimize the potential for successful
recovery of accounts that do become
delinquent, and maximize the number of
d0ollars and percentage of dollars that our
clients recover from the debt recovery
strategy.
A principal of the debtor company
will have personally guaranteed Many times a
debt. If the debtor company is no longer in
business, and there is no current
information available from the Client as t0
the whereabouts of the principal/guarantor,
it may be necessary for the law firm to
perform a “skip trace”, in order to try to
discover where the guarantor is located.
This can be a very difficult assignment,
particularly in international debt recovery
assignments. This is a service that is
provided by collect World Wide/ David A,
Hays, PLC as part of thee fee arrangement
originally agreed to- there is no additional
fee for this service. Results are on a
best-efforts basis, and if successful, the
collections efforts proceed against the
guarantor and his/her/their personal
assets.
PURCHASE
OF DEBTS
On occasion, Collect World
Wide/David A. Hays, PLC will purchase a debt
or portfolio of debts, and thereafter
operate as principal to collect such debts.
In other occasions, we will take an
assignment of such debt, with the agreement
that we will pursue litigation in a foreign
country at our sole cost and expense, with
the provision that if we are successful in
such litigation we will pay a portion of the
net proceeds of such litigation with the
Assignor of the debt. These proposals are
considered on an individual
basis.
